Privacy Policy

Effective date: January 1, 2025

1. Who We Are

Moon Snail Post is a monthly subscription service based in Cape Cod, Massachusetts. We mail handwritten story letters, original watercolor postcards, and small paper keepsakes to subscribers around the country.

2. Information We Collect

We collect information you provide directly to us, including your name, email address, shipping address, and payment information (processed securely by Stripe — we never store card numbers).

3. How We Use Your Information

We use your information to fulfill and ship your monthly subscription, send subscription-related emails, and respond to support requests.

4. Sharing Your Information

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate our business.

5. Data Retention

We retain your personal information for as long as your account is active. You may request deletion at any time by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time.

7. Cookies

Our website uses cookies to keep you signed in and to understand how visitors use our site.

8. Security

Payment data is handled entirely by Stripe, which maintains PCI-DSS compliance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Your continued use of the service after changes take effect constitutes your acceptance of the updated policy.

10. Contact

Questions? We'd love to hear from you.