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Shipping Policy | Moon Snail Post

Shipping Policy

Effective date: January 1, 2025

Free Shipping, Always

Shipping is included in the price of every plan. There are no separate shipping fees.

When Letters Are Mailed

We mail letters once per month, typically on the 15th.

Estimated Delivery Times

Once mailed, letters typically arrive within 3 to 10 business days, depending on your location and local postal service.

Where We Ship

We currently ship within the United States. If you are outside the United States, contact us first.

Keeping Your Address Current

Please keep your shipping address up to date from your account before the next mailing date.

Lost, Delayed, or Damaged Mail

If your letter is lost or arrives damaged, tell us within 30 days and we will send a replacement at no cost.

Contact

Questions? Reach out to us and we'll be happy to help.